Refunds

All payments are final. Due to the nature of the services and the need to keep client accounts on track with deliverables, we do not offer refunds — including for scheduled or partially completed services.

Cancellation

• Contracts run for an initial 12-month term and renew automatically after that.
• To cancel, we require 60 days' written notice before the current term ends, so any in-progress tasks can be completed.
• If you cancel with unused credits (for example, episodes already recorded but not yet produced), we'll complete those episodes to our normal standard at no extra charge.
• We reserve the right to terminate an account for violations of our Terms of Service.

Rescheduling & Missed Sessions

• You get 1 free reschedule per month; additional reschedules are $25 each.
• Reschedule requests need at least 24 hours' notice.
• Missed sessions without notice are non-refundable and won't be rescheduled.

Revisions

Standard contracts include up to 4 revision rounds per month. Additional changes beyond that are billed at $50 per change.

Late Payments

Invoices are due within 7 days of issue. Late payments incur a $25 fee.

Disputes

We aim to resolve any disagreement through good-faith conversation first — reach out any time. If it can't be resolved that way, disputes go through Stripe before any litigation, per our Terms of Service.